This Privacy Policy outlines how puffingbird.com.au (“the Site” or “we”) manages, utilizes, and shares your Personal Information when you browse or make a purchase on the Site.
Collecting Personal Information
Upon visiting the Site, we gather specific data about your device and your interaction with the Site, along with information necessary for processing your purchases. If you reach out to us for customer support, we may collect additional data. In this policy, “Personal Information” refers to any data that can uniquely identify an individual, as detailed below.
- Device Information
- Personal Information collected includes: web browser version, IP address, time zone, cookie data, viewed sites or products, search terms, and interaction with the Site.
- Purpose of collection: to accurately load the Site for you and analyze Site usage to improve our Site.
- Source of collection: Automatically gathered when accessing our Site through cookies, log files, web beacons, tags, or pixels.
- Order Information
- Personal Information collected includes: name, billing address, shipping address, payment details, email address, and phone number.
- Purpose of collection: to fulfill our contractual obligations by providing products or services, processing payments, arranging shipping, issuing invoices and/or order confirmations, communication, order screening for potential risk or fraud, and to provide you with product or service information based on your preferences.
- Source of collection: Directly collected from you.
- Customer Support Information
- Personal Information collected might include: modifications to or additional details beyond the above-mentioned information.
- Purpose of collection: to offer customer support.
- Source of collection: Directly collected from you.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly gather Personal Information from minors. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.
Behavioural Advertising
We use your Personal Information to deliver targeted advertisements or marketing communications we believe might interest you. For example, we may use Google Analytics to understand customer usage of the Site. You can opt-out of Google Analytics and other advertising services by following specific opt-out links.
Using Personal Information
We employ your Personal Information to deliver our services, which includes selling products, processing payments, fulfilling orders, and informing you about new products, services, and offers.
Lawful Basis for Processing (Applicable in the European Economic Area (EEA))
If you are in the EEA, we process your personal information based on various lawful bases including your consent, contract performance, legal obligations, vital interests, public interest tasks, or legitimate interests which do not override your rights and freedoms.
Retention
We keep your Personal Information in our records until you ask us to delete it, to comply with our obligations and for as long as needed for internal analytical purposes.
Your Rights
Depending on your location (e.g., within the EEA or California), you may have rights to access, correct, delete, or transfer your Personal Information. Please contact us for more information or to exercise these rights.
Cookies
Cookies are small data files stored on your device to improve your website experience. We use cookies for various purposes, including site functionality, performance, advertising, and analytics. You can manage cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact Information
For more information about our privacy practices, questions, or complaints, please contact us via email or mail at the provided address.
This document was last updated on [specific date], and if you’re not satisfied with our response to your complaint, you may contact the relevant data protection authority in your jurisdiction.